Frequently Asked Questions
What do you do if/when your pet…
Has eaten chocolate…
Immediately call the hospital or Animal Poison Control. Certain types of chocolate are more dangerous to your pet than others. Chocolate contains theobromine, a stimulant found in the cocoa bean. Theobromine increases urination and can affect the central nervous system as well as the heart.
Has eaten rat, snail, or ant bait…
Immediately call the hospital or Animal Poison Control. There are several types of rodenticides and various other baits available that may be tasty to your pet. Symptoms may not manifest right away and the sooner your get treatment for your pet the better off you will both be. These poisons can be very dangerous and need to be treated right away.
Has eaten prescription medications…
Immediately call the hospital or Animal Poison Control. Overdose of medications can be fatal for your pet. You should have ready the name and dosage information for the medication so that the veterinarian on staff can better treat your animal. In this situation the sooner you are able to get treatment for your pet the better the outcome is likely to be.
Has Diarrhea or Bloody Diarrhea
There are several reasons why your pet may be experiencing diarrhea ranging from a pre-existing to a new condition. Unfortunately the only way to determine if your pet is experiencing an abnormal stool due to an emergent issue is to have it examined by a veterinarian. Pets experiencing an abnormal stool will need to be seen as soon as possible to prevent/treat what may be serious health conditions.
There are several reasons why your pet may be experiencing vomiting ranging from a pre-existing to a new condition. Unfortunately the only way to determine if your pet is experiencing the vomiting due to an emergent issue is to have it examined by a veterinarian. Vomiting pets will need to be seen as soon as possible to prevent/treat what may be serious health conditions.
Is Coughing or having trouble breathing…
Some pets may experience coughing under many circumstances. Mild to severe coughing should be evaluated as soon as possible to rule out respiratory distress in which your pet may not be able to breathe properly. Any pet experiencing what is determined by the owner to be trouble breathing should be immediately brought in for care.
Has been hit by a car…
Immediately call the hospital or bring your animal in. If your pet has been hit by a car the best thing you can do is to call the hospital and determine the best way to approach your pet to get him or her safely to the hospital for treatment. Painful dogs and cats may bite under stress, and it is important for your to act safely for yourself. Pets hit by a car can be experiencing a myriad of health problems that are not visible to us immediately. All pets hit by a car should be evaluated immediately.
Billing and invoice?
Do you offer a payment plan?
Unfortunately, we do not offer a payment plan. All payments must be received at the time that services are rendered in order to keep our hospital fully functioning 24 hours a day.
What types of payment do you accept?
We accept Visa, MasterCard, American Express, Discover, Care Credit, Scratchpay, Checks and Cash.
Will you send a copy of the record to my regular veterinarian?
Yes. You will receive the medical records for your personal files; we will also fax the record to your regular veterinarian.
Do I have to leave a deposit?
Yes. Our technicians will provide you with a comprehensive estimate outlining treatments and procedures and go over with you the cost. We require that the owner pay the majority of the estimate before hospitalization.
Please visit our Policy page for information about VERGI 24/7 Policies.