8921 Katy Freeway Houston, TX 77024
Call 713.932.9589 for immediate emergency care
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Policies

Patient Arrival Policy

Isolation Area
Isolation Area

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.  All cats must be presented in an appropriate cat carrier or on a leash.

Hospital Policies

Our hospital is open 24 hours a day, seven days a week. We operate on a triage basis, ensuring the most critical cases are examined and treated first.

A function of an emergency hospital is to assess the need for emergency care based upon the 5 classifications of patients. Upon arrival to our hospital, a nurse will quickly assess your pet and place them in one of the following categories.

  1. Resuscitation – Patient demands immediate attention where any delay in care would be detrimental.
  2. Emergent – Patient ideally requires medical evaluation within 15 minutes.
  3. Urgent – Patient requires clinician evaluation within 30 minutes, but without immediate compromise to vital functions.
  4. Less urgent – Patient requires clinician evaluation in the ER, but a delay in care would not be a critical factor.
  5. Non urgent – A patient does not require emergency care.

Every patient is important to us. We strive to provide the best care, in the quickest amount of time. During peak hours, a delay in care may be encountered; however, we work as quickly as we can.

Payment Policy

We require full payment at the time that services are rendered. VERGI is a privately funded veterinary hospital which must depend upon patient fees for support. No governmental or grant support is available for our operation. In order to continue to offer the highest level of services we must charge fees in accordance with the services rendered. Fees for emergency veterinary services may surpass what you would pay at your regular veterinarian’s office due to the cost of functioning on a 24 hour emergency and critical care basis, including weekends and holidays. For your convenience, we accept Visa, MasterCard, Discover, Care Credit, cash and personal checks with valid driver’s license.